This paper presents a developed higher education quality assessment model (HEQAM) that can be applied for enhancement of university services. This is because there is no universal unified quality standard model that can be used to assess the quality criteria of higher education institutes. The analytical hierarchy process is used to identify the…

A formative program evaluation using Stufflebeam's (2010) Context, Input, Process, Product (CIPP) model was conducted to assess the use of digital badges for tracking basic library instructional skills across academic programs at Nova Southeastern University. Based on the evaluation of pilot library modules and Blackboard Learn's badges…

Distance librarians continually develop information literacy instruction in a variety of formats. Assessment, when it occurs, tends to be of the traditional multiple-choice variety and does not measure more complex skills. Authentic assessments offer the instruction librarian a way to re-think their instruction strategies and assessment of student…

The New York State's School Library Media Program Evaluation (SLMPE) rubric provides a window of opportunity for a librarian to talk with his/her administrators about library program elements that may be out of the librarian's control. There are three areas of focus on the SLMPE Rubric: (1) Teaching and Learning; (2) Building and Learning…

Web-based presentation tools are sometimes referred to as "next generation presentation tools" (EDUCAUSE, 2010). At the most basic level, these tools are simply online versions of traditional presentation software, such as Microsoft's PowerPoint or Apple's Keynote, but some services offer features like web-based collaboration, online presentation…

Various normalization techniques to transform journal impact factors (JIFs) into a standard scale or range of values have been reported a number of times in the literature, but have seldom been part of collection development librarians' tool kits. In this paper, JIFs as reported in the Journal Citation Reports (JCR) database are converted to…

This handbook represents a first attempt to provide library practitioners with practical guidance and tools for measuring the quality of library service. Excerpts from a wide range of literature provide a creative approach to understanding the needs of potential users. A variety of actual instruments for measuring the effectiveness of service and…

Based on the author's observation of the activities of this pre-White House Conference on Library and Information Services and a synthesis of the reactions of the conference delegates, this evaluation assesses the extent to which this conference, held in Juneau on March 8-9, 1979, met its own objectives. A discussion of library and information…

The adequacy of the Village Library Project, headquartered in Nome, Alaska, to meet the library service needs and desires of the people in 18 villages on Seward Peninsula, St. Lawrence Island, and Diomede is evaluated in this report. Sections are devoted to the goals of the evaluation, evaluation procedure, goals and objectives of the project,…

Discusses how librarians can evaluate information obtained from the World Wide Web. Sources of reviews are described, explanations for 22 evaluation criteria along with an example are included, and the future of Web evaluation is considered. (LRW)

This examination of the criteria used in the evaluation of library literacy programs reviews the relevant literature, discusses several evaluation models that have already been used in literacy projects, and outlines a proposed evaluation model. (EM)

This book, written by a number of library professionals, familiarizes the reader with the motives for and purposes of evaluation and the major contexts and models for evaluation and provides explicit examples how evaluation projects have been and can be carried out in a variety of library contexts. The strategies in this book grew from the S:OLE…

In order to evaluate and utilize library data for the management process, a German project, sponsored by the German Research Council, uses the Balanced Scorecard as the concept for integrated quality management. Performance indicators across the following four perspectives are combined to produce a balanced evaluation of the library: (1) users,…

Presents a summary of results from a study which developed a taxonomy for studying value-in-use of library and information services in corporations; 218 users from 10 corporations were interviewed after using a service from the special library. Provides suggestions for application of the taxonomy. (Author/AEF)