Quality assurance in higher education has a bearing on the policies, systems and processes directed at ensuring the quality of education provision in an institution (HEQC 1996, 14). To ensure a striving for excellence in academic programmes in a Faculty, to determine the extent to which this striving is achieved and to promote development and…

The "PISA 2009 Technical Report" describes the methodology underlying the PISA 2009 survey. It examines additional features related to the implementation of the project at a level of detail that allows researchers to understand and replicate its analyses. The reader will find a wealth of information on the test and sample design,…

Reports the implementation of a quality assurance program in Colorado mental health facilities, designed to help managers know how they were doing on operational issues. The program was simple, low cost, and easy to implement. All levels of management found it a useful tool. (Author/WAS)

Learning materials serve as major learning resources for distance learners, and quality learning materials help students learn effectively at a distance. This paper addresses comprehensive aspects of design, development, production, and quality assurance of multi-media learning materials, based on the experience of Indonesia's Universitas Terbuka…

This guide offers advice and guidance to key skills managers, coordinators and other practitioners who are responsible for ensuring that the standards of portfolio assessment in their center are consistent across the center and with national standards. It describes and offers advice and guidance on the stages of assessment and internal moderation…

Teachers must learn to distinguish among performance assessments of different quality and appropriateness. Design criteria (cognitive complexity, linguistic appropriateness, content quality and coverage, and meaningfulness) are judged by examining assessment tasks and scoring rubrics. Effects criteria (transfer, generalizability, instructional…

Activities at Delaware County Community College (Pennsylvania) in implementing Total Quality Management are examined and compared with criteria used by the United States Chamber of Commerce for making quality awards to businesses. Assessed areas include management leadership, strategic planning, customer focus, employee development, teamwork,…

This handbook provides suggestions about quality control procedures that will enable Teacher Corps project personnel to assess the effects and success of educational products, practices, and other outputs prior to dissemination. Two assessment processes are outlined. The first, review, is the collegial ongoing process for Teacher Corps project…

This article describes the activities of a national group of assistive technology professionals known as the Quality Indicators for Assistive Technology Services (QIAT) Consortium. The work of the Consortium is discussed and the current set of indicators is included. Processes used in the development of the indicators are described. (Contains…

In 1991, International Business Machines (IBM) Corporation announced its commitment to work with higher education to accelerate the teaching, research, and use of quality management practices in college and university operations. Besides cash and equipment awards being offered, IBM proposed partnerships with IBM facilities to include loaned…

Information was gathered about how Technical and Further Education (TAFE) agencies throughout Australia were implementing and using performance indicators. The context of TAFE's perceived mission and corporate goals were considered. A history of the development of national performance indicators in TAFE was compiled. The project drew heavily on…