The Organizational Effectiveness Model was originally developed by Lance Kennedy-Phillips and Ellen Meents-DeCaigny at DePaul University and has been adapted to address the needs of The Ohio State University. The model's purpose is to help organizations measure progress toward mission fulfillment and goal achievement. It cascades, with each step…

Efficient use of resources, including space, is critical in academic departments. Traditional space auditing simply assesses occupancy levels. We present a novel approach which assesses not just the extent to which space is used, but also how well it is used. We link space use quantitatively to key performance indicators in a research-intensive…

It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what…

For the twenty-eighth year, the Research and Theory Division of the Association for Educational Communications and Technology (AECT) is sponsoring the publication of these Proceedings. Papers published in this volume were presented at the National AECT Convention in Orlando, Florida. The Proceedings of AECT's Convention are published in two…