Research was conducted to develop and gather evidence of validity for a normative process model to be used by community adult education councils in establishing priority among community-level needs. The study design was based on a five-stage problem solving, systems model involving exploration, model building, design and development, validation,…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…