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Use of Development Centre Methodology to Focus Workforce Learning Strategies--Case Study: NSW Department of Community Services
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O'Toole, Sean; Ferres, Natalie – Australian Journal of Adult Learning, 2008
This paper examines the use of development centre methodology to measure the gap in performance for fieldwork staff in a social welfare organisation. The process follows the construction of a capability framework, a set of work-based simulations for participants and the use of a 360-degree instrument. These processes are combined to measure and…
Descriptors: Community Services, Welfare Services, Caseworkers, Organizational Development