Describes an improvement program, based on total quality management concepts, for training employees that was developed at an IBM facility. Topics include student evaluation; follow-up telephone surveys; creating an educational brochure; and automating registration and recordkeeping activities. (LRW)

Describes a management-oriented system for the evaluation of educational programs for gifted children in public schools. Referred to as the Program Analysis and Review System, the approach comprises three sequential steps of program specification, documentation, and outcome determination, which are discussed in detail. (MBR)