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Performance, Organization and Attitude: Model for Planning and Evaluating the Multitype Library Network.
Peer reviewed Peer reviewed
Turock, Betty J. – Journal of Library Administration, 1986
The fourth of five phases of a study of planning and evaluating multitype library networks pulls together the results of the first three, which examined individually three previously used approaches--performance, organization, and attitude--to form a model. The fifth phase is currently testing the model on a national basis. (CDD)
Descriptors: Attitude Measures, Evaluation Methods, Interlibrary Loans, Library Cooperation
Multifaceted Assessment of Facility Needs in an Academic Library.
Peer reviewed Peer reviewed
Schloman, Barbara A. – Journal of Library Administration, 1990
Presents a multifaceted approach to identifying facility needs in academic libraries that applies different evaluation methods to different functional areas, defines problems from more than one viewpoint, and considers the interrelationships of various areas. The strengths and weaknesses of this approach are discussed using examples from its…
Descriptors: Academic Libraries, Evaluation Methods, Facility Planning, Higher Education
Staffing for Collection Development in the Electronic Environment: Toward a New Definition of Roles and Responsibilities.
Peer reviewed Peer reviewed
Jakubs, Deborah – Journal of Library Administration, 1999
Discusses changes in collection development in academic libraries and in the jobs of subject specialists, or bibliographers, responsible for selecting materials. Examines new definitions and job descriptions, suggests ideas for training and mentoring, and proposes models for developing expectations and mechanisms for evaluating the work of…
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Librarians
The Communication Audit as a Library Management Tool.
Peer reviewed Peer reviewed
Cortez, Edwin M.; Bunge, Charles A. – Journal of Library Administration, 1987
Discusses the relationship between effective organizational communication and specific library contexts and reviews the historical development of communication audits as a means of studying communication effectiveness. The generic structure of such audits is described and two models are presented in detail, including techniques for gathering and…
Descriptors: Communication Audits, Data Collection, Data Interpretation, Decision Support Systems
Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.
Peer reviewed Peer reviewed
Penniman, W. David – Journal of Library Administration, 1993
Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)
Descriptors: Administrative Principles, Awards, Evaluation Methods, Library Administration
Tools for Measuring and Improving Performance.
Peer reviewed Peer reviewed
Jurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods