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Peer reviewed Peer reviewed
Powell, Ronald R. – Library and Information Science Research, 1984
This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…
Descriptors: Evaluation Methods, Input Output Analysis, Library Personnel, Library Services