Examines the differences between needs assessment and needs analysis as part of the larger process of identifying and resolving problems and opportunities. Proactive and reactive planners are discussed, a system approach is compared with a systems approach, and steps in a systems approach are identified. (10 references) (LRW)

Discussion of formative evaluation focuses on the history of its use by behavioral psychologists, and refutes the notion that it is a new idea. Names that have been used for the evaluation process are reviewed, and examples of formative evaluation in a variety of settings are given. (11 references) (LRW)

Examines the consulting process and explains the roles of the client, the internal training and development consultant, and the external consultant. Topics include identifying the need; contracts; training program design and planning; delivery of the training; and evaluation. (LRW)

Discusses training costs and methods for evaluating the effectiveness of training. Topics addressed include tracking training investments; tracking individual and business performance, including measurement techniques; research designs for analyzing performance; demonstrating return on investment; reasons for low return on investment; and ways to…

Reviews the traditional formative evaluation model used by instructional designers; summarizes Kirkpatrick's model of evaluation; proposes the integration of part of Kirkpatrick's model with traditional formative evaluation; and discusses performance-context formative evaluation. (three references) (LRW)

Presents a filing system for paper-based tools and resources for performance technologists. Ways to organize are described, and a performance technology model is presented that can be used as a basis for a filing system that includes needs analysis, training and nontraining interventions, and evaluation. (LRW)

Identifies human performance (HP) models of five prominent human performance technology authors; contrasts the models with each other; combines elements into a new model; and discusses how the model can be used to help assess performance problems and explain HP to clients at three different levels. (LRW)

Discusses confirmative evaluation of instructional materials and learners that completes a cycle of evaluative steps to maintain performance standards of an instructional system. Formative and summative evaluation procedures for learners and instructional materials are described, examples of confirmative evaluation are given, and types of…

Outlines a procedure which training professionals and business managers can use to assess the effectiveness of their corporate evaluation studies. Meta-evaluation is explained; and phases in the training evaluation process, including plan, develop, obtain, analyze, and report, are described based on experiences at Motorola. (Contains two…

Discusses how to design effective user interfaces for computer-based training (CBT) programs. Four types of interfaces are described: presentation, including consistency; conversation, including feedback and flexibility; navigation; and explanation, including online help. A job aid for evaluating CBT interfaces is included. (Contains 13…

Explains how to create an organizational system that will result in good performance. Topics discussed include process versus system; two views of a system, i.e., mechanistic and organic; and components of a system, including performance guides, measurement of results, feedback, and training. (LRW)

Describes the Cost and Training Effectiveness Analysis (CTEA), a model adapted from military training development that facilitates the systematic definition and evaluation of alternative training approaches. The relationship of CTEA to front-end analysis is discussed and the four phases of CTEA, which lead to selecting the best training solution,…

Discussion of training effectiveness focuses on needs assessment and its link to accurate performance evaluation. The components of needs assessment are described; front end analysis as an outgrowth of needs assessment is discussed; and the relationship between training and performance improvement is examined. (four references) (LRW)

Describes the process by which Learner Verification and Revision (LVR) transforms information gathered during learner verification into revision prescriptions for the development of instructional materials. Robinson's and Gropper's procedural models for formative evaluation are also discussed and a study comparing the effectiveness of materials…

Presents a fundamental model for designing an evaluation process for the effectiveness of training. Topics include training as a process rather than a program; monitoring effectiveness prior to, during, and after the training event, including feedback; and evaluating cost effectiveness. (LRW)