Identifies human performance (HP) models of five prominent human performance technology authors; contrasts the models with each other; combines elements into a new model; and discusses how the model can be used to help assess performance problems and explain HP to clients at three different levels. (LRW)

Discussion of training effectiveness focuses on needs assessment and its link to accurate performance evaluation. The components of needs assessment are described; front end analysis as an outgrowth of needs assessment is discussed; and the relationship between training and performance improvement is examined. (four references) (LRW)

Multisource assessment is a tool for obtaining quality performance feedback by collecting performance information from multiple work associates. Topics include performance facilitation; performance feedback; assessing training effectiveness; continuous learning; and development or performance management. (AEF)

A comparison of the performance of 10 employees using the current version of a Corporate Time Reporting Instruction and a revision prepared using Information Mapping (IM) indicates that subjects committed 54 percent fewer errors when using the IM version. Samples of both versions and evaluation forms used are included. (MER)

Discusses the development of performance schema that outline criteria specific to a job-related activity during which trainees apply course content and demonstrate competencies learned. The process involves identification and grouping of criteria, choosing rating scales, checklist construction, and organization of the preceding elements into a…

Review of a research study designed to determine the relationship between participation in supervisory training and managerial performance focuses on the importance of adequate evaluation. Dependent and independent variables used are described, statistical analyses are explained, and implications for future research design are presented. (LRW)

Reviews the traditional formative evaluation model used by instructional designers; summarizes Kirkpatrick's model of evaluation; proposes the integration of part of Kirkpatrick's model with traditional formative evaluation; and discusses performance-context formative evaluation. (three references) (LRW)

Explains how to create an organizational system that will result in good performance. Topics discussed include process versus system; two views of a system, i.e., mechanistic and organic; and components of a system, including performance guides, measurement of results, feedback, and training. (LRW)

Discusses evaluation for human performance improvement and organizational success. An expanded framework that builds on the traditional four-level training evaluation framework is suggested that includes strategic and tactical planning, performance improvement, organizational development, customer satisfaction, total quality, societal…

Explores implications of subjective factors that influence rating processes upon which formal performance appraisal systems are based and presents a strategy for addressing this problem which utilizes the critical incident method to focus objectively on employee behavior. A performance feedback worksheet to be utilized with this appraisal method…

Explains a procedure to avoid the detrimental biases of conventional self-reports of training outcomes. The evaluation format provided is a method for using statistical procedures to increase the accuracy of self-reports by overcoming response-shift-bias. (Author/MER)

Presents a case study based on experiences at Amway Corporation that explains how the Human Resources Development Department progressed from providing training to providing a broader range of human performance technology interventions. Strategic planning is described, including identifying incentives and required competencies, providing for…

Explains the CAM (Clarity, Awareness, Merit Recognition) process for performance reviews in which supervisors declare personal values, expectations, and operational methods; select employee skills for enhancement and define results; provide feedback, recognition and reinforcement; and distribute merit rewards and build deeper mutual commitments to…

This final article in a series on management of instructional development projects focuses on what the project manager can do to ensure that the follow-up evaluation is as effective as possible. Highlights include the development of evaluation tools, implementing the chosen evaluation strategies, and analyzing and reporting the findings. (LRW)

Description of study to determine the impact of management training on student performance focuses on the need for proper evaluation. Pre- and posttraining evaluative tools for rating managers are described, differences in ratings are analyzed, and implications for evaluating management training on interpersonal skills are discussed. (LRW)