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Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
Direct linkCompora, Daniel P. – Online Journal of Distance Learning Administration, 2003
Current practices and procedures of distance education programs at selected institutions in higher education in Ohio were studied. Relevant data was found in the areas of: (1) content of the distance education program's mission statement; (2) needs assessment procedures; (3) student demographics; (4) course acquisition, development, and evaluation…
Descriptors: Distance Education, Educational Trends, Trend Analysis, Models
