Descriptor
| Administrative Principles | 3 |
| Evaluation Methods | 3 |
| Models | 3 |
| Organizational Theories | 3 |
| Total Quality Management | 3 |
| Library Administration | 2 |
| Library Services | 2 |
| Quality Control | 2 |
| Accountability | 1 |
| Awards | 1 |
| Benchmarking | 1 |
| More ▼ | |
Publication Type
| Journal Articles | 3 |
| Reports - Descriptive | 2 |
| Guides - Non-Classroom | 1 |
| Opinion Papers | 1 |
| Reports - Evaluative | 1 |
Education Level
| Higher Education | 1 |
| Postsecondary Education | 1 |
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedPenniman, W. David – Journal of Library Administration, 1993
Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)
Descriptors: Administrative Principles, Awards, Evaluation Methods, Library Administration
Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
Direct linkSrikanthan, G.; Dalrymple, John – International Journal of Educational Management, 2004
The paper attempts to synthesise the features of the model for quality management in education based on the approaches spelt out in four well-articulated methodologies for the practice of quality in higher education. Each methodology contributes to different views of education from the learners' and the institution's perspectives, providing…
Descriptors: Educational Research, Total Quality Management, Educational Quality, Models
