The purpose of this action research study was to leverage the experiences and perceptions of academic administrators at Mountain State University to disrupt the negative aspects of silo-based decision-making within closing the loop assessment practices. Siloed operations naturally begin to operate in contradiction to one another and often to the…

Purpose: The purpose of this study is to share quality process experience from a US comprehensive university to use both direct (participation rate and assessment quality) and indirect assessment measures (assessment survey) to evaluate the quality process. Design/methodology/approach: A mixed method design was used to evaluate the quality…

Online learning environments (OLEs) are complex information technology (IT) systems that intersect with many areas of university organisation. Distributed models of leadership have been proposed as appropriate for the good governance of OLEs. Based on theoretical and empirical research, a group of Australian universities proposed a framework for…

With quality assurance related to the Bologna goals, universities are required to fulfil internationally accepted standardized criteria of quality. This tends to reinforce control in assessment. However, control-oriented evaluations seem to lack meaning for academic staff. The article explored the possibilities and space for improvement-oriented…

This qualitative study identified the best practices utilized by community colleges to achieve systemic and cultural agreement in support of the integration of institutional effectiveness measures (key performance indicators) to inform decision making. In addition, the study identifies the relevant motives, organizational structure, and processes…

Integrating institutional research, outcomes assessment, program review, strategic planning, and accreditation can be a powerful means of creating a culture of evidence-based decision making and continuous improvement. This study examined how this "integrated" model is organized in practice, how such offices began, why this approach was chosen,…

"Building Institutional Capacity for Data-Informed Decision Making" is the third installment of the Cutting Edge series, which aims to help colleges engage faculty, scale successful interventions, and create a strong culture of evidence through use of data to strengthen their institutional change and student success efforts. Though the…

Student faculty ratings are used at most institutions of higher learning for three important reasons. First, the ratings provide direct feedback to the faculty, and this enables faculty to adjust their teaching styles. Second, the ratings provide the administration with information intended to assist in guiding and mentoring faculty toward more…

This report presents an initial design for a university program review system which is intended to improve decision making and planning through an in-depth evaluation of the university's academic departments and programs. The system involves three phases: (1) self study by the department, (2) a review by a committee external to the department, and…

Examined is the utility of evaluation research as a framework for converting raw data into a form that is useful to the decisionmaker. The origins and purposes of evaluation research and the relationship between the evaluator and decisionmaker are examined, and some of the major issues in evaluation research methodology are reviewed. The role of…

Issues in the evaluation of the college planning process are examined, and 13 questions to be addressed in assessing both strategic and operational planning functions are presented, including criteria for evaluating (1) the decisional aspect of planning, (2) planning data, and (3) the process. Evaluation methods are also discussed. (MSE)

Choosing a consultant to help with a computer system will have more impact on an office than any other decision made during the year. The major advantage of hiring computer consultants is that they bring in-depth expertise to the organization. Some basic rules for choosing a computer consultant are provided. (MLW)

Computer technology is rapidly being integrated into decision support systems that far surpass the potential of other information systems. To take advantage of this potential, the administrator must be able to evaluate these systems in terms that are relevant to the organization. (Author/MLW)

Information use can be defined in many ways depending on a variety of organizational, personal, and presentational factors. The experience of evaluation researchers provides some guides for practice. (Author/MSE)

A project to implement an integrated data system at the four-campus University of Missouri is described. Analytical processing is discussed as it relates to executive decision-making support. It is noted that understanding of specific institutional circumstances and timely delivery of supporting information are critical to system effectiveness.…