A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…

Librarians often wish to know whether readers in a particular discipline favor e-books or print books. Because print circulation and e-book usage statistics are not directly comparable, it can be hard to determine the relative interest of readers in the two types of books. This study demonstrates a two-step method by which librarians can assess…

This journey-mapping pilot study was designed to determine whether journey mapping is an effective method to enhance the student experience of using the library by assessing our services from their point of view. Journey mapping plots a process or service to produce a visual representation of a library transaction--from the point at which the…

While remaining cognizant of several aspects of current information literacy (IL) instruction methods, including threshold concepts, the author re-created experiences shared by students as she searched for, analyzed, and compiled resources pertaining to the Renaissance. Good IL instruction supports education of the whole person, develops new modes…

We conducted a survey of the winners of University of California (UC) Berkeley's Library Prize for Undergraduate Research (2003-2016) to learn about the long-term impact of undergraduate research projects on students, find out what winners gained from the experience, and compare their careers post-graduation with other students. Seventy-four…

Rubric assessment of information literacy is an important tool for librarians seeking to show evidence of student learning. The authors, who collaborated on the Rubric Assessment of Informational Literacy Skills (RAILS) research project, draw from their shared experience to present practical recommendations for implementing rubric assessment in a…

Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

Libraries are important to universities, and they have two primary features: readers as well as collections are highly professional. In this study, based on the experimental study with five millions of users' borrowing records, our discussion covers: (1) the necessity of recommender system for university libraries; (2) collaborative filtering (CF)…

Evaluation is important. As the sea of information grows ever larger, educators must be able to teach their students to evaluate what they find and decide its relevance and accuracy. In the American Association of School Librarians' publication "Standards for the 21st Century Learner," evaluation is a skill (1.1.4, 1.1.5), a disposition in action…

Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

An emphasis on instruction has been growing in libraries as a result of the cumbersome amount of information that is produced and available globally. This, coupled with the growing diverse student populations and the demand for higher education, has created the need for students entering the workforce who can think critically, adapt quickly and…

A description of the Academic Library Development Program and a report on the progress of the project. (AP)

Two measures of effectiveness for university libraries are constructed: the primary, defined over the total population of users, considers the number of information items desired, number of satisfactorily answered inquires, and number of users; while the secondary, total population is divided into subsets according to similarity of user needs. (13…

This report described the findings of a collection evaluation that sought to identify the minimum holdings that would be required to adequately support a viable undergraduate religion major, to assess the religion collection from an interdisciplinary viewpoint, and to determine what materials could be weeded out. The report is divided into six…