As the demands for public accountability increase for the higher education industry, institutions are seeking methods for continuous improvement in order to demonstrate quality within programs and processes, including those provided through online education. Because of the rapid growth of online education programs, institutions are further called…

Discusses the use of video programs and telecourses in distance education and describes the development of a media selection model and evaluation instrument using the Delphi technique. The instrument, which contains specific criteria based on media selection methods, addresses such areas as educational objectives, instructional design, printed…

These proceedings consist of 43 presentations clustered into these key areas: position, strategy, contribution, and future issues; diversity of participation and contexts; issues in the workplace and learning settings; question of practitioners work; and questions of knowledge and methodology--all related to the themes of quality and diversity.…