The performance management of higher education institutions is a major challenge for many countries. Such institutions deliver mostly a social as opposed to an economic return, and cannot be evaluated using the same approach as is applicable to a business enterprise. Many countries have developed rather complex and elaborate approaches to this…

This document presents the Equipped for the Future Framework (EFF) content standards that were developed over a 6-year period by hundreds of adult education practitioners, experts, and others nationwide to create a working consensus on what adults need to know and be able to do in the 21st century. Chapter 1 defines adult literacy for the 21st…