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Direct linkGriffiths, Jillian R.; Johnson, Frances; Hartley, Richard J. – Journal of Librarianship and Information Science, 2007
It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what…
Descriptors: User Satisfaction (Information), Information Systems, Information Retrieval, Investigations
