The need for and applicability of general systems theory in human services evaluation is discussed. The role of evaluation in human services agencies is described and the necessity of combining the programs to be evaluated and the evaluation process itself in a single unifying conceptual model is demonstrated. (Author/AL)

Describes the concept of an integrated environment which allows managers to evaluate and measure the performance of computer based information systems. Both system efficiency evaluation and user interaction evaluation are addressed, and MADAM, a system currently operational at the University of Southwestern Louisiana, is briefly described.…

Reviews types of evaluation that may be applied to school-linked services; and discusses the needs for a range of evaluative strategies for program providers, policymakers, and funders. For some programs evaluation will be primarily descriptive, whereas for others a carefully designed outcome evaluation will be possible. (SLD)