This document contains three papers presented at a symposium on evaluation systems in human resource development (HRD) moderated by Jerry Gilley at the 1996 conference of the Academy of Human Resource Development. "PLS [Performance-Learning-Satisfaction] Evaluation System: Sales Communication Case Study" (Richard A. Swanson, Timothy R.…

This paper proposes a conceptual framework based on different levels of analysis using the metaphor of the layers of an onion to help organize and structure thinking on research issues concerning training. It discusses the core of the "analytic onion," the biological level, and seven levels of analysis that surround that core: the individual, the…

A four-phase systematic approach to evaluating human resource development (HRD) programs and/or courses was developed. The approach consists of four distinct, yet interrelated phases: select evaluation targets; develop the evaluation plan; collect and analyze information/data; and prepare an evaluation report. First, 23 potential evaluation…

Intended as a guide for potential purchase of work evaluation systems, the document compares three that are currently available: The Jewish Evaluation and Vocational Services (JEVS) System, the Singer/Graflex System, and the Testing, Orientation and Work Evaluation in Rehabilitation (TOWER) System. Manuals and related published materials for each…

This book details the work required at the outset of all efforts designed to improve an organization's performance at the organization, process, and/or individual levels. The book is divided into four parts that are devoted to the following aspects of conducting the systematic diagnostic analysis required to improve performance: (1) analysis as…

This document contains three papers from a symposium on new perspectives in education that was conducted as part of a conference on human resource development (HRD). "A Systems Model for Evaluating Learning and Performance" (Hallie Preskill, Darlene Russ-Eft) describes a model for HRD developers to use in evaluating learning and performance that…

This guide is intended to assist countries contemplating a comprehensive, action-oriented review of health labor force development to improve their national health systems. Various aspects of the health system infrastructure are examined (major components, organizational structure, coordinating mechanisms, sources of information, and…

This book details a system for evaluating all training programs regardless of their instructional style, method, or format. In the introduction the relationship between high quality training and total customer satisfaction, types of training subject to quality problems, and ways of ensuring the quality of training are discussed. The remainder of…

This document contains four symposium papers on assessing employee performance. In "Influence of Liking and Similarity on Multi-rater Proficiency Ratings of Managerial Competencies" (Reid A. Bates), the pattern of correlations identified between raters, independent variables, and different competencies suggests that raters may react…

A study was conducted to develop tools for describing and evaluating external governance in the U.S. Department of Defense's (DoD's) multiorganizational system of education, training, and professional development. An exploratory conceptual framework and taxonomy for understanding external governance in the DoD context was developed, and the…

Texas is shifting to an integrated, systems-oriented approach to providing work force services for its residents and employers in which all services are guided by a single mission and vision. Implementation strategies are clearly focused on achieving common results. Accountability means being able to ensure taxpayers, residents, employers, and…

This paper offers an initial assessment of Texas' work force development evaluation and performance management efforts. Following an overview, section 2 clarifies distinctions between performance management and evaluation responsibilities such as purpose, definition, information produced, general question asked, and key questions addressed.…

Research on quality assurance (QA) in vocational education and training (VET) in Australia over the past 6 years was reviewed. Three factors responsible for growing interest in QA were identified: close connections with industry sectors that have gained from the introduction of QA measures; the more competitive training market that has been…

This book contains 13 papers by prominent scholars in the area of training and development. The following papers are included: "Foreword" (Edwin A. Fleishman); "Preface" (J. Kevin Ford); "Advances in Training Research and Practice: An Historical Perspective" (J. Kevin Ford); "Training Design, Cognitive Theory,…

This document presents 22 tools that were developed for use in a five-module training package to assist employment and training service providers comply with the Workforce Investment Act of 1998 and develop a one-stop training and employment services system. Each tool addresses a different aspect of the process of developing a one-stop delivery…