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Davenport, Cynthia A. – 1977
A document retrieval study conducted before and again after the building of a more centralized library at Syracuse University is used as an example of the kind of data gathering which can lead to improved decision making and evaluation of library services by library administrators. The study is discussed in detail to facilitate replication and to…
Descriptors: Centralization, College Libraries, Data Collection, Decision Making
Peer reviewedMarcotte, Frederick A. – Special Libraries, 1982
Recounts the use of the industrial engineering technique known as "operational audit" to determine the staffing needs of a U.S. Air Force technical library. The methodology and evaluative techniques employed during an operational audit are discussed. Two tables and a reference list accompany the text. (JL)
Descriptors: Evaluation Methods, Job Performance, Librarians, Library Administration
Peer reviewedKaser, David – Library Trends, 1974
Reviews a variety of techniques for evaluating management in libraries. (JB)
Descriptors: Decision Making, Evaluation Methods, Libraries, Library Administration
Survey and Marketing Services, Inc., Honolulu, HI. – 1977
Measurements of materials and library operations were carried out in five public libraries and an observation study of staff work was conducted in the Hawaii State Library. The goals of this phase of the larger state study included testing and modification of measures to ensure their applicability to public libraries in the state, and the…
Descriptors: Evaluation Criteria, Evaluation Methods, Library Administration, Library Circulation
Survey and Marketing Services, Inc., Honolulu, HI. – 1977
The instructions provided for carrying out data collection and analysis procedures for library materials, services, and users include sampling techniques. Evaluation methodology is described for determining the probability of a user finding and obtaining a recently published book in a particular library, title and periodical availability, how a…
Descriptors: Administrator Guides, Evaluation Methods, Guides, Library Administration
Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
Survey and Marketing Services, Inc., Honolulu, HI. – 1977
This general summary of the results of a library study conducted in Hawaii presents the major findings from the survey of residents, the library staff survey, the government agency survey, and the measurements conducted in five Hawaii libraries. Major recommendations for improving the efficiency and effectiveness of library performance are…
Descriptors: Community Surveys, Evaluation Methods, Library Administration, Library Facilities
