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Peer reviewedNorlin, Elaina – College & Research Libraries, 2000
Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized.…
Descriptors: Academic Libraries, Evaluation Methods, Focus Groups, Higher Education
