Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

A phenomenological approach to library research utilizing qualitative research methods is contrasted to a positivist-behaviorist approach utilizing quantitative methods. Psychological understanding of a situation attained by means of accurate description, and subjectivity and associated intentionality are presented as part of the phenomenological…

A recent national survey polled public library directors and local government officials concerning the value of public library services and outlook for local tax support of public libraries. This article focuses on procedures used in planning the study sample, and broader issues to be considered in designing a national sample for public libraries.…