This manual was written as part of a study entitled "Studying the Cost and Value of Library Services," conducted from fall 1993 through spring 1995. The goal of the study was to address the problem of developing models and methods for studying the cost and value of library and information services in a way that can be pragmatically…

Discussions of goal, process, and structure approaches for measuring library service effectiveness are reviewed and a scheme integrating these approaches is presented. Preferred ways of reviewing library effectiveness are identified for four major constituencies: staff, directors, users, and societal groups such as funding agencies. A discussion…

This is the final technical report (in three parts) of a 15-month long project to study the costs and value of library functions at five major research libraries. Twenty-one services or service aspects were studied, and numerous measures of the importance or benefit of the service to the users were made. These measures were studied together to lay…

Taking a post-modern approach, this paper addresses the relevance of measurement and evaluation of libraries and information services. The following topics are discussed: (1) past and present approaches to performance measurement, including origins of measurement and landmarks of the past; (2) a conceptual framework for evaluation, including a…

This compilation of proceedings and documents from the Bay Area Reference Center Workshop on Information and Referral, held in September 1976, Contains information pertaining to: (1) personal style of the reference librarian, (2) initiating and maintaining an Information and Referral Resource File, (3) interagency cooperation on human service…

Theory behind modern evaluative bibliometric techniques is reviewed at three levels: (1) policy application; (2) strategic analysis; and (3) tactical analysis. New techniques developed at each level and limitations of each approach are discussed. At all levels, the process begins with assembling data and then moves to a data-based evaluation. (SLD)

This bibliography for materials helpful to librarians includes works relating to administration and personnel; bibliographic instruction; information literacy; cataloging and classification; children's and adolescent services and materials; collection development; copyright; distance education; electronic libraries; evaluation; fund raising;…

During the last decade, research has become increasingly important to the profession of librarianship. Seven library schools now have doctoral programs, foundation grants have stimulated and supported scores of major projects, and the research method has been recognized as an accepted technique for solving library problems. The increasing volume…