The "Building Your Research Data Management Toolkit" was developed to provide introductory research data management skills training to liaisons in academic libraries. This paper assesses the participants' perceived change in knowledge, behaviors and attitudes as a result of participation in the RoadShow program. Long term changes in…

Diversity audits are frequently used as an assessment method to measure the diversity of a library collection. Yet, there is not frequent research on the aftermath of diversity audits, especially in the context of comparing data from several audits to assess the difference in the makeup of a library collection. In this article, the author…

In an age of assessment and accountability, academic libraries feel much pressure to prove their value according to new university measurements of student success. This study describes a methodology for how libraries may examine student interactions with services to assess whether library usage impacts student grade point averages (GPAs) and…

User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is…

Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

Work sampling is an effective device for testing efficiency in the use of library materials and personnel. An administrator can determine whether circulation or reference librarians are effectively using their time and whether the work flow should be reorganized. Key operations of a sampling should include definition of a problem, identification…

Sixty-six public libraries selected by random sample, substitutions and participation requests, tested Rutgers University 1970 Performance Measures Manual to gather information on the evaluation and improvement of public libraries. Selection was based on geographic location and budget categories. Following instructions for manual's use at…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

Summarizes the literature explaining focus group interview techniques and provides ideas on how they can be used for needs assessment and program evaluation in libraries and information centers. Discussion includes focus group session objectives, the level of moderator involvement, various methodologies, data analysis, and reporting in qualitative…

Describes a study conducted at Illinois State University that compared the results achieved by library users searching the ERIC database on CD-ROM with the results achieved by individual and teamed skilled intermediaries. Evaluation of library services is discussed, patron search strategies are examined, and strategies for improving patron…

Describes a new analytical tool, data envelope analysis (DEA) model, which can provide better understanding of the efficiency of academic research libraries. Reports the results of a study using 1994-1995 Association of Research Libraries statistics together with expert judgments, in terms of constraints, to make the model more applicable to the…

The ways that users of the modern library select and move among its services can be investigated and the picture so obtained complements that obtained from surveys on the effectiveness of individual services. A methodology is described that aids in the acquisition and analysis of data on the order of use of information services (applicable to any…

Although academic libraries have a long tradition of program assessment, in the past the results have been more meaningful internally than externally. Recent changes in the conceptualization of libraries' role in higher education and advances in measurement tools will likely provide answers to different questions, particularly the relationship of…

The Illinois project entitled Measurement and Evaluation of Public Library Services is being conducted by the Library Research Center (LRC) at the University of Illinois. The long range goal of the project is to make available meaningful information for the evaluation and improvement of local public libraries. Two immediate objectives are to test…