Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 0 |
| Since 2017 (last 10 years) | 0 |
| Since 2007 (last 20 years) | 1 |
Descriptor
| Evaluation Methods | 2 |
| Job Performance | 2 |
| Library Personnel | 2 |
| Library Services | 2 |
| Academic Libraries | 1 |
| Case Studies | 1 |
| Helping Relationship | 1 |
| Improvement | 1 |
| Library Administration | 1 |
| Online Courses | 1 |
| Organizational Objectives | 1 |
| More ▼ | |
Source
| Journal of Access Services | 1 |
Publication Type
| Books | 1 |
| Guides - Non-Classroom | 1 |
| Journal Articles | 1 |
| Reports - Evaluative | 1 |
Education Level
| Higher Education | 1 |
| Postsecondary Education | 1 |
Audience
| Administrators | 1 |
| Media Staff | 1 |
| Practitioners | 1 |
Location
| Maryland | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkEpps, Sharon K.; Kidd, Judith; Negro, Toni; Sayles, Sheridan L. – Journal of Access Services, 2016
High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…
Descriptors: Academic Libraries, Helping Relationship, Training, Job Performance
Belcastro, Patricia – 1998
This manual provides librarians and library managers with a performance appraisal system that measures staff fairly and objectively and links performance to the goals of the library. The following topics are addressed: (1) identifying expectations for quality service or standards of performance; (2) the importance of a library's code of service,…
Descriptors: Case Studies, Evaluation Methods, Improvement, Job Performance
