Presents model of systematic procedure to evaluate academic reference librarians, outlining steps. Sample form included. (KP)

Based on the author's observation of the activities of this pre-White House Conference on Library and Information Services and a synthesis of the reactions of the conference delegates, this evaluation assesses the extent to which this conference, held in Juneau on March 8-9, 1979, met its own objectives. A discussion of library and information…

The adequacy of the Village Library Project, headquartered in Nome, Alaska, to meet the library service needs and desires of the people in 18 villages on Seward Peninsula, St. Lawrence Island, and Diomede is evaluated in this report. Sections are devoted to the goals of the evaluation, evaluation procedure, goals and objectives of the project,…

The history of user evaluation of reference service is traced and related to other methods of reference evaluation, including librarian self-reports of success, behavioral guidelines, and observation. The advantages and disadvantages of user-report methodology are considered. (Author/AEF)

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

This guidebook has been developed to provide Nebraska communities with a practical process to reach a shared vision of library and information service and to put that vision into action in practical steps. The manual is part of the state's Continuous Library Improvement Program (CLIP), a planning process that includes goals and an action agenda.…

Discussions of goal, process, and structure approaches for measuring library service effectiveness are reviewed and a scheme integrating these approaches is presented. Preferred ways of reviewing library effectiveness are identified for four major constituencies: staff, directors, users, and societal groups such as funding agencies. A discussion…

This manual provides librarians and library managers with a performance appraisal system that measures staff fairly and objectively and links performance to the goals of the library. The following topics are addressed: (1) identifying expectations for quality service or standards of performance; (2) the importance of a library's code of service,…

The American College of Higher Studies (ACHS) in Thessaloniki, Greece, is in the process of expanding and improving its library's collection and facilities in order to meet American regional accreditation standards. An evaluation of the college's Anatolia College Library with regard to collection, staff, services, administration and facilities was…

Reviews some approaches to organizational effectiveness suggested by organizational theorists, reports on the applications of these theories in libraries, develops some hypotheses regarding the assessment of performance in libraries, and describes a model which synthesizes some of the approaches. A 52-item reference list is attached. (Author/JL)

This manual was conceived as a reference guide for Illinois' 18 library systems to use in their long-range planning and evaluation program. Section 1 of the manual explains the planning model: Context Input Process Product (CIPP). CIPP was selected as a coherent adaptation and modification of many previous planning and design methods: systems…

This report describes the evaluation of the Regional Educational Service Center, which was established to develope and coordinate an improved curriculum in vocational education, instructional media, language arts, and library services. The evaluation objectives which provided the focus for the activities and related to each of the four subject…

Explains how school library media specialists can write grants to help fund library projects. Highlights include having specific needs and specific programs in mind; catchy names; brief summaries; statement of need and specific objectives; methodology; planned evaluation; budget information; timeliness; and a list of Web sites for grant sources.…

Reviews the use of library system efficiency and effectiveness as the accepted method for measuring and evaluating library services, and examines alternative evaluation methods. Other significant influences on library performance are discussed, including professional ethics, concepts of leadership, organizational design, and definitions of…

This report represents a summary of the results of the evaluation of the Connecting Libraries and Schools Project (CLASP) conducted from February 1993 through October 1994. The purpose of the evaluation was to assess the degree to which CLASP was successful in reaching its three project goals: (1) to establish library use among students at the…