This chapter features a recent conversation with Dr. Arnold J. Love, a long-time proponent of internal evaluation and one of the most cited internal evaluation authors. In 1983, Love edited the first issue of "New Directions for Program Evaluation" on the topic of internal evaluation. He is the author of the book "Internal…

The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

This article presents an interview with Michael Patton whose professional evolution has contributed to the way evaluation in the United States is understood and practiced today. Patton is an evaluation and organizational development consultant who spent 18 years at the University of Minnesota (1973-1991), including 5 years as the director of the…

Presents a vision for the future of evaluation in which it will play an expanded and more productive role within organizations. This future will emphasize a learning approach to evaluation that is contextually sensitive, ongoing, and supportive of dialogue, reflection, and decision making at all administrative levels. Traces the development of…

This article explores the relationships between kinds of evaluations, analytic methods, and interpersonal processes and the acceptance of recommendations by decision makers. Detailed typologies based on a review of the literature provide the basis for quantitatively testing concepts about the utilization of evaluations against empirical data.…

Discusses evaluation in terms of what can be expected, changes in the use of evaluation methods, and the importance of evaluation credibility. Notes that evaluation has improved in practice and in decision-maker support for it; credible evaluations are now typically incorporated into policy and have become a routine organizational practice. (AEF)

The seven articles of this special feature consider the role of evaluation in learning organizations. They draw on applications in business and industry, public schools, higher education, a community arts agency, and a foreign township to illustrate the importance of evaluation in the growth of learning organizations. (SLD)

Reviews approaches to quality management in the private sector from an evolutionary perspective. Focuses on two critical dimensions: product versus system, and objective versus intersubjective orientation. Experiences within the private sector can be relevant for the public sector, and the complexity of evaluation has implications for the…

Two case studies, a study of retention of health care personnel and a study of internal organizational communication, are presented that illustrate the application of multidimensional unfolding (MDU) and mapping to organizational concerns. This approach to multivariate analysis allows clients and stakeholders to picture the results of complex…

Learning from evaluation is discussed with reference to the experiences of the Norwegian aid administration. The study demonstrates that evaluation builds learning through involvement and through communication. An organization can maximize its learning by making the two modes supplement each other. (SLD)

Effects of the federal compensatory education policy on the capacity of schools to deliver high-quality services to poor children is examined with a focus on federal assessment of Chapter 1 programs. Alternatives are suggested to improve evaluation usefulness in building organizational capacity by moving beyond a sole focus on student outcomes.…

This document contains three papers on evaluation in human resource development (HRD). "Utilization of Corporate University Training Program Evaluation" (Christopher F. Bober) reports on a study that examined how training program evaluation results are being utilized in corporate universities and determined that the following seven…

While most theories of educational administration hold that organizations work best when they mediate between organizational goals and individual needs, the two major observational methods of teacher evaluation emphasize respectively one or the other. The checklist or rating sheet method evaluates teachers against a uniform set of criteria,…

This document contains four papers from a symposium on cost analysis, evaluation, and feedback in human resource development. "Training Evaluation with 360-Degree Feedback" (Froukje A. Jellema) reports on a quasi-experimental study that examined the effectiveness of 360-degree feedback in evaluating the training received by nurses in a…

This symposium on assessment and evaluation modeling consists of three presentations. "Training Assessment Among Kenyan Smallholder Entrepreneurs" (George G. Shibanda, Jemymah Ingado, Bernard Nassiuma) reports a study that assessed the extent to which the need for knowledge, information, and skills among small scale farmers can promote…