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Download full textCrozier, Fiona, Ed.; Costes, Nathalie, Ed.; Ranne, Paula, Ed.; Stalter, Maria, Ed. – ENQA (European Association for Quality Assurance in Higher Education), 2010
The history of ENQA (European Association for Quality Assurance in Higher Education) arises in the late 1990s when the first formal procedures for quality assurance begun to stabilize on a national level. As a result of the European Pilot Projects in the field of external quality assurance during the nineties, participants felt the need for…
Descriptors: Foreign Countries, Higher Education, Pilot Projects, Educational Quality
Costes, Nathalie; Curvale, Bruno; Kraft, Michael G.; Llavori, Rafael; Malan, Thierry; Szanto, Tibor – ENQA (European Association for Quality Assurance in Higher Education), 2010
This report is a product of an ENQA (European Association for Quality Assurance in Higher Education) seminar on the first external evaluations of quality assurance agencies, held in Paris in July 2008. The seminar took stock of the achieved reviews of agencies to learn lessons from these first outcomes and, hence, provided a platform for…
Descriptors: Foreign Countries, Seminars, Quality Control, Organizational Effectiveness
Bozo, Dhurata; Damian, Radu; Gonzalez, Cecilia de la Rosa; Helle, Emmi; Imoda, Franco; Kohler, Alexander; Papazoglou, Vassilios J.; Dalmau, Gemma Rauret; Shopov, Todor – ENQA (European Association for Quality Assurance in Higher Education), 2009
The present report is a product of two ENQA (European Association for Quality Assurance in Higher Education) seminars, held in 2007, on current trends in European Quality Assurance. The first seminar, hosted by the Bulgarian National Evaluation and Accreditation Agency (NEAA), examined the situation in South-Eastern Europe. The second seminar…
Descriptors: Foreign Countries, Higher Education, Educational Quality, Quality Control
Bennett, Paul; Bergan, Sjur; Cassar, Daniela; Hamilton, Marlene; Soinila, Michele; Sursock, Andree; Uvalic-Trumbic, Stamenka; Williams, Peter – ENQA (European Association for Quality Assurance in Higher Education), 2010
The present report is the product of an ENQA (European Association for Quality Assurance in Higher Education) Bologna Seminar "Quality Assurance in Transnational Education: from words to action" hosted by the Quality Assurance Agency (QAA, UK) in London in December, 2008. The seminar discussed the current trends in Transnational…
Descriptors: Foreign Countries, Higher Education, Seminars, Quality Control
Peer reviewedMourier, Pierre – Performance Improvement, 1999
Presents an evaluation/development method for achieving customer-driven improvement in organizations. Describes the steps to external and internal "mirror analysis," a process for determining if the organization functions as a mirror of customers' needs and expectations. Twelve figures illustrate factors in the process. (AEF)
Descriptors: Evaluation Criteria, Evaluation Methods, Improvement Programs, Organizational Development
Cox, Philip M. – 1999
This case study describes and critically evaluates two contrasting models of quality management that have been used to support organizational development within De Montfort University, the United Kingdom, during periods of major internal and external change. These models are audited self-evaluation within a developed management structure, a…
Descriptors: Case Studies, Educational Change, Evaluation Methods, Foreign Countries
Peer reviewedGodfroij, Arnold J. A. – Knowledge and Policy, 1995
Reviews approaches to quality management in the private sector from an evolutionary perspective. Focuses on two critical dimensions: product versus system, and objective versus intersubjective orientation. Experiences within the private sector can be relevant for the public sector, and the complexity of evaluation has implications for the…
Descriptors: Business Administration, Change, Evaluation Methods, Evaluation Utilization
Peer reviewedRobertson, Raymond – Performance Improvement, 1999
Examines the integration of a systematic in-house certification framework and outlines an evaluation model to validate and justify certification as a performance management tool of value to organizations and individuals. Discusses the six elements of effective competency certification programs: competency analysis; training for certification;…
Descriptors: Certification, Evaluation Methods, Management Systems, Organizational Development
Shafer, Barbara S.; Coate, L. Edwin – Business Officer, 1992
Benchmarking is an ongoing, systematic process for measuring and comparing work processes of one organization to those of another to identify best practices. Higher education can gain much from this technique, as industry has. The method is objective, reduces resistance to change and can lead to dramatic innovation and rapid development. (MSE)
Descriptors: Benchmarking, Change Strategies, College Administration, Comparative Analysis
Stoneman, Karen; And Others – Performance and Instruction, 1995
Focuses on critical factors for success for organizations planning to use upward feedback systems to drive organizational change. Highlights include assessment of organizational readiness, use of an appropriate feedback instrument, consistent implementation, effective communication and training, quality control, and continuous improvement.…
Descriptors: Administrator Evaluation, Communication (Thought Transfer), Evaluation Methods, Feedback
Kinnell, Margaret; Garrod, Penny – 1995
This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated.…
Descriptors: Academic Libraries, Benchmarking, Business, Evaluation Methods
Making Quality Sense: A Guide to Quality, Tools and Techniques, Awards and the Thinking Behind Them.
Owen, Jane – 2002
This document is intended to guide further education colleges and work-based learning providers through some of the commonly used tools, techniques, and theories of quality management. The following are among the topics discussed: (1) various ways of defining quality; methods used by organizations to achieve quality (quality control, quality…
Descriptors: Administrator Guides, Benchmarking, Brainstorming, Colleges
