Discusses the evaluation component of instructional design, suggests a performance technology approach to improve evaluation, and describes the Rummler-Brache Organizational Alignment Model that provides guidelines for systematically identifying the key variables when reorganizing training toward more appropriate evaluation. (LRW)

It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what…