The accurate evaluation of consultation is a difficult problem because outcomes can vary according to the perspective and expectations of the respondent. A comparison of several measures for evaluating program-oriented consultations in 39 community mental health centers was based on the following outcome criteria: (1) implementation of consultant…

In the past, many communication consultants have been "speech coaches," who helped clients to organize messages, construct arguments, and deliver speeches. Today, however, the role of communication specialists as management consultants has broadened in scope. To accommodate the demands of this enlarged role, communication consultants…

This paper presents a problem-focused needs assessment process for use by student affairs personnel. A comprehen- sive perspective of the needs assessment process is recommended, which views needs assessment as a necessary step in program planning, implementation and debriefing. Five types of needs assessment are identified and explained: (1)…