Complex Problem Solving (CPS) skills are essential to successfully deal with environments that change dynamically and involve a large number of interconnected and partially unknown causal influences. The increasing importance of such skills in the 21st century requires appropriate assessment and intervention methods, which in turn rely on adequate…

This paper considers the setting of evaluation from the perspective of the situations and stages of problem solving in which institutional leaders might call for the assistance of evaluators. This discussion should provide evaluators with a framework to understand and adjust their interactions with the environmental context of the evaluation. R.…

Ten functions of program theory are reviewed: contributing to social science knowledge; assisting policymakers, discriminating between theory failure and program failure, identifying the problem and target group, providing program implementation description, uncovering unintended effects, specifying intervening variables, improving formative use…

Two main themes are found in the previous critiques (TM 510 180, TM 510 181, and TM 510 182) of the Tellado evaluation (TM 510 179): that Tellado lacked a clear audience for his evaluation and that he lacked an appropriate change orientation. A major problem with utilization-focused and stakeholder-based approaches to evaluation is revealed.…

A comparative evaluation of two underground coal mines identified the reasons why one was the most productive and the other was the least productive mine operated by the company. The vested interests of contending groups provide a partial explanation. The problem-solving process evolving out of the evaluation is described. (SLD)

A utilization-focused approach in evaluating a problem-solving skills training program (see TM 510 179) would have placed more emphasis on identifying evaluation users, their information needs, and likely use of findings. Other methods options are also discussed, along with how to prepare decision makers for utilization. (Author/BW)

Stakeholder evaluation was designed to address widely recognized problems in the conduct of evaluation. However, global propositions about the problems and prospects of program evaluation obscure the circumstances in which social science can contribute to social problem solving. (Author/PN)

Program design can aid problem-solving or decision-making tasks faced by evaluators. It can be used to facilitate evaluation planning through the definition of program boundaries and the generation and focusing of evaluation questions. Further, it can provide evaluation information about theoretical, historical, and political contexts of a…

This book shows how to use evaluation to find effective solutions. The first two chapters introduce evaluation as an administrative function at the school level. Chapter 1 draws on two kinds of literature--educational-administration literature (to survey administrative practices) and educational-evaluation literature (evaluation practiced by…

Results of an initial attempt at measuring teamwork processes using computer simulation are presented, focusing on assessing team processes that emerge during the negotiation of a contract. The interaction between team members and how that interaction affects team performance were explored using a computer simulated negotiation. Participants…

This section presents two pragmatic studies focusing on a real-life situation and specific applications in managerial decision making. One study deals with improving occupational safety in a bedding manufacturing plant, whereas the other concentrates on managing a state mental health program. (SLD)

The author advances the argument that evaluation is unique not in purpose, but in environment. The evaluator operates within ethical, organizational, and political contexts in order to achieve utilization of a context-responsive evaluation. (LMO)

In light of the National Education Goals of 1990, several arguments against any federally funded large-scale census approach to the assessment of college student learning in the United States are presented to clarify challenges to an objective of Goal 5, which specifies that "the proportion of college graduates who demonstrate advanced…