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Kiresuk, Thomas J.; And Others – New Directions for Program Evaluation, 1981
The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)
Descriptors: Accountability, Delivery Systems, Evaluation Methods, Human Services

Boles, Harold W. – Journal of Educational Administration, 1975
A university study team found a situation in a Michigan school district that, if it is typical, as seems likely, indicates that some administrators may try to introduce the team concept and implement it with management by objectives without either concept being understood by "team" members. (Author)
Descriptors: Administrator Evaluation, Administrators, Cooperative Planning, Elementary Secondary Education