Recently, hospital services and the medical profession in general have become the focus of public dissatisfaction. This speech advocates the implementation of an aggressive public relations program, in order to restore credibility to the health services. Specifically, independent audits of hospital public relations networks and products are…

An intergovernment program implementation framework is shown to be strongly affected by the way federal expectations and administrative actions interact with the state and local education agency programs. They can influence the components of categories of implementation factors, process variables, and the agency role orientations. (CM)

The gap between learning and assessment is apparent both in the beliefs of children, who often see no connection between the two, and in the practices of teachers, who do not choose to use the most recently developed means of assessment. This gap stems from management theory and from learning theory. Traditional management in the United States has…

Action research in the Cobb County (Georgia) school district is described. This research is being conducted in the district under three main approaches: (1) co-researcher projects addressing central level issues; (2) district-wide projects; and (3) school-focused action research, including minigrants to teachers. The first three…

This guide is intended to serve as a systematic checklist for evaluators of vocational training institutions and for directors of schools or skills centers who want to identify areas in need of improvement. Discussed first are steps in defining the purpose of the evaluation (nature and objectives of the project, point of view, and the initial…

This paper presents a complex, hybrid, method of cost analysis of online courses, which incorporates data on expenditures; student/course enrollment; departmental consumption/contribution; space utilization/opportunity costs; direct non-personnel costs; computing support; faculty/staff workload; administrative overhead at the department, dean, and…

The study attempted to determine the feasibility of performing a cost-effectiveness analysis comparing the cooperative method to methods which do not use work experience in vocational training. Twelve school districts in Minnesota, North Carolina, and Ohio provided data for the study, involving the design of data collection instruments for cost…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…