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| Reports - Descriptive | 3 |
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Peer reviewedBrown, Janet Dagenais – College and Research Libraries, 1994
Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains…
Descriptors: Business Administration, College Libraries, Evaluation Methods, Higher Education
Peer reviewedPfadt, Al; Wheeler, Donald J. – Journal of Applied Behavior Analysis, 1995
Statistical process control (SPC), which employs simple statistical tools and problem-solving techniques such as histograms, control charts, flow charts, and Pareto charts to implement continual product improvement procedures, can be incorporated into human service organizations. Examples illustrate use of SPC procedures to analyze behavioral data…
Descriptors: Adults, Behavior Change, Data Analysis, Decision Making
Download full textKogan, Deborah; Koller, Vinz; Kozumplik, Richalene; Lawrence, Mary Ann – 1999
This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for…
Descriptors: Agency Cooperation, Behavioral Objectives, Career Centers, Classroom Techniques
MacAllum, Keith; McDonald, Deanne; Johnson, Amy Bell – 2002
This document profiles the Lansing Area Manufacturing Partnership (LAMP), which is a model school-to-career initiative featuring an innovative integrated, employer-driven curriculum that was designed, developed, and implemented through the joint efforts of the Ingham Intermediate School District in Lansing, Michigan, the United Auto Workers (UAW),…
Descriptors: Career Development, Cultural Pluralism, Delivery Systems, Education Work Relationship
