Assuring e-learning quality is of interest worldwide. This paper introduces the methods of e-learning courseware quality assurance (a quality certification system) adopted by the eLQSC (e-Learning Quality Service Centre) in Taiwan. A sequential/explanatory design with a mixed methodology was used to gather research data and conduct data analyses.…

Reviews approaches to quality management in the private sector from an evolutionary perspective. Focuses on two critical dimensions: product versus system, and objective versus intersubjective orientation. Experiences within the private sector can be relevant for the public sector, and the complexity of evaluation has implications for the…

Evaluation management requires a system for measuring, improving, and accounting for quality. The Institute for Program Evaluation in the United States General Accounting Office is developing such a system. (Author)

Use-oriented approaches to evaluation have been challenged by contentions that the responsiveness of such evaluations undermines their technical quality. This discussion analyzes purported conflicts between these evaluation criteria of utility and accuracy by examining underlying assumptions related to evaluation's purpose and politics. (TJH)

The philosophy of accreditation is discussed in a paper commissioned by the North Central Association of Colleges and Schools for a project on "Rethinking Accreditation." After defining accreditation and distinguishing it from assessment, evaluation and "meta-evaluation" are discussed, including the nature of accreditation in…

Describes the practice of benchmarking and its use in staffing. Examines benchmarking's roots in quality control and how businesses can establish reference points in pursuing their goals. Includes suggestions on planning benchmarking efforts, strategies for data collection, data analysis, and taking action. Provides a benchmarking code of conduct…

Five papers and an introduction discuss internal evaluation (IE), concentrating on the various sources of authority for IE and ways of enhancing IE authority. The roles of internal evaluators, conflicts in the evaluation process, and evaluation in a state education agency are reviewed. (SLD)

Explores the idea of quality, what it means to educators (student affairs professionals in particular), and the role assessment plays in measuring quality. Examines how assessment is used within Total Quality Management to measure quality from a customer perspective; compares such assessments to traditional evaluative methods. (RJM)

This paper takes the position that shrinking resources and increasing accountability have forced counselors to reassess the role of evaluation. This new role should afford evaluation a higher priority so that it becomes as much a part of counseling as the interpersonal skills that currently form the bulk of counselor training programs. Some…

A problem that exists in business and industrial training in particular, and in adult education in general, is that program evaluation is treated as an add-on activity, usually performed only at the request of someone outside the training organization. The relevant knowledge in two separate fields, quality improvement and innovation diffusion, can…

Two separate sets of minimum standards designed to guide the evaluation of bilingual projects are proposed. The first set relates to the process in which the evaluation activities are conducted. They include: validity of assessment procedures, validity and reliability of evaluation instruments, representativeness of findings, use of procedures for…

Identifies important criteria for assessing the quality of educational research and applies these 20 identified criteria to 2 recent international comparative studies in education, the Second International Science Study and the first International Assessment of Educational Progress. The major types of criteria are utility, propriety, and accuracy.…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…

This document presents an overview of the systems and procedures in place for certifying vocational qualifications in the Netherlands. Chapter 1 describes the following components of the Dutch education system: primary and special education; first phase of secondary education; second phase of secondary education; higher education; adult education;…