School inspections are fundamental to quality assurance and improvement in many countries. Yet the question of the validity of these inspections has not yet been comprehensively addressed. This paper proposes a systematic approach to assessing the validity of school inspections, based on Messick's multifaceted concept of validity. We apply each…

Over the past 20 years, home visitation has emerged as the flagship program through which many states and communities are reaching out to new parents.The presence of bills to advance home visitation in Congress and in state and local legislatures, and the fact that several states and counties are moving forward with comprehensive plans and…

Quality control in the auditing profession has developed useful practices that are applied to the research and evaluation process. By identifying and controlling sources of bias and noise in the system of inquiry, the quality of evaluative evidence can be enhanced for both present and future use. (Author/BS)

AIDE (Assessment of Internal Decision Events) is a strategy for evaluating products at various stages of development. Its four basic functions are: identification and selection of key points for review, preparation for review, and provision of information for decisions. The implications of AIDE for product development are discussed. (DS)

This article focuses on the impact of research and education evaluation on two universities: Trento State University (Italy) and the University of Amsterdam (The Netherlands). The article adopts a system approach to evaluation and proposes a model to describe and analyse evaluation systems. The analysis has been carried out by means of in-depth…

The paper describes Quality Service Management (QSM) as applied to the provision of services to disabled and other special needs persons. QSM is defined as a systems approach to consumer relations based on the belief that quality care may be achieved only within the context of overall services management. Differences among "quality…

Examines the integration of a systematic in-house certification framework and outlines an evaluation model to validate and justify certification as a performance management tool of value to organizations and individuals. Discusses the six elements of effective competency certification programs: competency analysis; training for certification;…

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

This paper seeks to provide a rationale for evaluating Technical and Further Education (TAFE) programs by using a management system approach that is based on corporate planning. The first section reviews the sources of increased demands for accountability in TAFE (societal, economic, government, and legislative sources) and examines various…

This report describes the instructional quality inventory (IQI), which was developed to provide quality control/evaluation procedures for the instructional system development (ISD). The ISD is described as a method used by the military to develop or revise training courses. IQI procedures are detailed in six sections. Section 1 explains the IQI…

This book presents a blueprint for using a quality assurance-based approach to planning and developing open and distance learning (ODL) courses in the United Kingdom. The following are among the specific topics discussed: (1) typical aims of ODL (opening access to education; responding to student needs; designing self-study materials; student…

This guide for improving the quality of National Reporting System for Adult Education (NRS) data through improved data collection and training is intended for local providers and state administrators. Chapter 1 explains the guide's purpose, contents, and use and defines the following components of data quality: objectivity; integrity;…

This document presents an overview of the systems and procedures in place for certifying vocational qualifications in the Netherlands. Chapter 1 describes the following components of the Dutch education system: primary and special education; first phase of secondary education; second phase of secondary education; higher education; adult education;…