The accountability versus improvement debate is an old one. Although being traditionally considered dichotomous purposes of higher education quality assessment, some authors defend the need of balancing both in quality assessment systems. This article goes a step further and contends that not only they should be balanced but also that other…

This article presents the results of two studies on the use of school self-evaluation in the Netherlands and Flanders. It focuses on which forms of instrumental use of school self-evaluation results can be found in schools, and how differences in self-evaluation use between schools can be explained. Results show that the instrumental use of…

Background: Care and service trajectories for people with intellectual disabilities are routes within the health care delivery system that consist of all the steps that people with intellectual disability and their families have to take in order to realize needed care and services. In contrast to the growing body of system-orientated knowledge…

Education aiming at students' competence development asks for new assessment methods. The quality of these methods needs to be assured using adapted quality criteria and accompanying standards. As such standards are not widely available, this study sets out to examine what level of compliance with quality criteria stakeholders consider…

This article aims to examine the predictive relationships of self-evaluation capacity and staff competency on the effect of strategic planning in aided secondary schools in Hong Kong. A quantitative questionnaire survey was compiled to collect data from principals of the participating schools. Confirmatory factor analysis and reliability tests…

Purpose: The purpose of this paper is to examine the performance of five alternative measures of service quality in the high education sector--service quality (SERVQUAL), importance-weighted SERVQUAL, service performance (SERVPERF), importance-weighted SERVPERF, and higher education performance (HEdPERF). Design/methodology/approach: Data were…

Self-evaluation is supposed to be a valid, reliable and easy-to-use instrument to commit professionals to external quality assurance. The writing of a self-evaluation report is the first step in most higher education accreditation systems all over the world. Research on accreditation in the Netherlands and Flanders shows that professionals…

Issues of assessment design and implementation in Kuwait and the United Arab Emirates (UAE) have attracted some attention over recent years, but teachers' philosophies about assessment remain underexplored. This article reports the findings of a qualitative study into the assessment roles and philosophies of a group of teachers of English as a…

Available resources and indicators of high quality inclusive practices are presented in this compilation. Assembling many different resources in one place allows for easy comparison of potential indicators of quality. Excerpts and adaptations of the resources are intended to provide some familiarity with the content of each resource and encourage…

Purpose: Student evaluation of teaching (SET) questionnaires are used in many countries, although much current research questions the validity of these surveys. US research indicates that more than 90 percent of academic accounting departments use this performance measurement. This paper aims to focus on the validity of SET data.…

This report is a product of an European Association for Quality Assurance in Higher Education (ENQA) Workshop "Assessing educational quality: Knowledge production and the role of experts" hosted by the Norwegian Agency for Quality Assurance in Education (NOKUT) in Oslo in February, 2008. The workshop gathered representatives from higher…

The Nigerian Government and other stakeholders invest heavily in Education. The Education system should therefore be held accountable to be sure that value is being given to justify the financial investments and the period of time spent schooling. This is only possible through the process of quality control of the Education system and it is…

The psychometric properties of a version of the Course Experience Questionnaire revised for students currently enrolled at the University of Sydney, the Student Course Experience Questionnaire (SCEQ), were assessed, gathering students' perceptions on a number of scales, including Good Teaching, Clear Goals and Standards, Appropriate Assessment,…

Introduces a practical approach toward the quality control of workshops given in the field of drug abuse prevention and in community mental health settings. Describes the workshop evaluation questionnaire which probes: (1) respondents' overall reaction to the workshop; (2) workshop effectiveness; and (3) application of techniques to participants…

Purpose: This paper is the first part of a comprehensive report about a research study that aims to assess the relationship between the university experience and student outcomes as a means of determining a university's success in meeting its educational goals. Design/methodology/approach: It focuses on the research methodology deployed.…