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Evaluating the Reference Product.
Peer reviewed Peer reviewed
Strong, Gary E. – RQ, 1980
Examines quantitative and qualitative evaluation and analysis of Washington State Library reference activities, based on research activities of the Consortium for Public Library Innovation. Several methods of data collection for a sample day are discussed, including a user ticket and a patterns of information requests form. (Author)
Descriptors: Data Collection, Evaluation Methods, Library Services, Measurement
Assessment and Accountability in Reference Work. Part I: Requirements and Methodologies.
Peer reviewed Peer reviewed
Whitlatch, Jo Bell; Walsh, Anthony – Reference Librarian, 1992
Includes three articles: the first presents rules and regulations from the "Federal Register" that focus on educational effectiveness in postsecondary institutions; the second discusses the appropriateness of various research methodologies for assessment and accountability of reference services; and the third examines data collection…
Descriptors: Accountability, Data Collection, Evaluation Methods, Federal Regulation
Reference Service Statistics & Assessment. SPEC Kit.
Novotny, Eric, Comp. – SPEC Kit, 2002
This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to document how ARL member libraries are collecting, using, and modifying their data on reference service transactions. A total of 74 of 124 ARL member libraries responded to the survey. A…
Descriptors: Academic Libraries, Data Collection, Evaluation Methods, Foreign Countries
Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
Peer reviewed Peer reviewed
Bunge, Charles A. – Reference Librarian, 1999
Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…
Descriptors: Data Collection, Evaluation Methods, Librarians, Library Collections
Changes in Library Technology and Reference Desk Statistics: Is There a Relationship?
Peer reviewed Peer reviewed
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Thomsett-Scott, Beth; Reese, Patricia E. – Public Services Quarterly, 2006
The incorporation of technology into library processes has tremendously impacted staff and users alike. The University of North Texas (UNT) Libraries is no exception. Sixteen years of reference statistics are analyzed to examine the relationships between the implementation of CD-ROMs and web-based resources and the number of reference questions.…
Descriptors: Library Services, Reference Services, Interviews, Questioning Techniques
The Measurement of Reference and Information Services.
Peer reviewed Peer reviewed
Kesselman, Martin; Watstein, Sarah Barbara – Journal of Academic Librarianship, 1987
Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…
Descriptors: Academic Libraries, Data Analysis, Data Collection, Evaluation Methods