The limits, function and procedures of operational evaluation are described. Operational evaluation can only begin once a project activity is underway. Its function is diagnostic but not prescriptive. Basic tasks include specifying objectives, defining criteria, establishing priorities, identifying cost factors, obtaining or developing measurement…

In recent years there has been increasing interest in the notion of process use, that is, in understanding the ways in which individuals learn about the evaluand, evaluation practice, and each other, from their involvement in an evaluation study. As a form of social constructivism, process use is most closely related to participatory and…

This paper compares and contrasts two types of social research--policy-oriented research (practical and/or applied social discipline research) and academic social science research (theory-oriented experimental research). Data are based on 120 projects of social policy research conducted in The Netherlands in the areas of industrial and labor…

The Comparative Systems Laboratory (CSL) proposed to deal with the problems of testing retrieval systems by examining a number of processes involved in such systems, with particular attention to the human factor. It is hoped that the results of the project will be useful in refining methodologies for experimentation with information retrieval (IR)…

This digest discusses the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. Benchmarking, developed by the Xerox Corporation in the 1980s, is defined as an ongoing, systematic process for measuring and comparing the work…

This report concerns the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. The introductory chapter addresses the need for new tools and strategies to meet the increased competition and the higher demand for accountability…

In 1998, the National Commission on the Cost of Higher Education issued a report calling on the nation's colleges and universities to increase their public accountability and to develop better consumer information about costs and prices. In response, the staff of the National Association of College and University Business Officers began to…