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Training Needs Analysis and Evaluation for New Technologies through the Use of Problem-Based Inquiry
Direct linkCasey, Matthew Scott; Doverspike, Dennis – Performance Improvement Quarterly, 2005
The analysis of calls to a help desk, in this case calls to a computer help desk, can serve as a rich source of information on the real world problems that individuals are having with the implementation of a new technology. Thus, we propose that an analysis of help desk calls, a form of problem-based inquiry, can serve as a fast and low cost means…
Descriptors: Educational Needs, Professional Services, Needs Assessment, Problem Based Learning
Peer reviewed
Download full textSimonson, Michael, Ed.; Crawford, Margaret, Ed. – Association for Educational Communications and Technology, 2005
For the twenty-eighth year, the Research and Theory Division of the Association for Educational Communications and Technology (AECT) is sponsoring the publication of these Proceedings. Papers published in this volume were presented at the National AECT Convention in Orlando, Florida. The Proceedings of AECT's Convention are published in two…
Descriptors: Research and Development, Communications, Computer Uses in Education, Word Problems (Mathematics)
