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Training Needs Analysis and Evaluation for New Technologies through the Use of Problem-Based Inquiry
Direct linkCasey, Matthew Scott; Doverspike, Dennis – Performance Improvement Quarterly, 2005
The analysis of calls to a help desk, in this case calls to a computer help desk, can serve as a rich source of information on the real world problems that individuals are having with the implementation of a new technology. Thus, we propose that an analysis of help desk calls, a form of problem-based inquiry, can serve as a fast and low cost means…
Descriptors: Educational Needs, Professional Services, Needs Assessment, Problem Based Learning
