It should be the supervisor, rather than the staff development expert (training expert), who evaluates the results of a company's training program. All too often, changes reported by the staff development officer are not observed by the trainee's supervisor. (AN)

The benefits of business gaming seem to have become accepted without sufficient scientific support. While support for some claims based upon expert opinion is probably sufficient encouragement for continuing the use of business games, empirical validation is still a necessity. (Author)

The determination of the cost/effectiveness or cost/benefit figures for training should be the responsibility of training specialists. If training specialists are any good, they ought to be able to prove it; they should show how job performance requirements are determined, how instruction is developed and implemented, and how accountability is…

Author cites the benefits of a multi-level reporting technique for use in making training evaluation reports. (GB)

The role of the organization development (OD) practitioner is evaluated based on their activities in the area of management. Changes in the OD role are suggested: (1) a more results-oriented approach, (2) "I'm OK--You're OK" methods, (3) program start-up improvements, and (4) improved followup planning. (EC)

The article recommends (1) the formulation of course objectives and valid measuring instruments for evaluation and (2) the determination of training needs. The solution is a four-step procedure to identify: parameters for ranking training needs, types of training programs needed, criteria for evaluation, and ways training contributed to…