Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…

Today, nearly forty years after writing centers first began to proliferate, it is worthwhile to reflect on the themes that emerge from empirical material surrounding writing center assessments, for reflecting on these themes may help administrators to refine current assessment practices and scholars to redirect their research. The goal of this…

The author of an indicator that tests evaluation system compliance with good governance principles addresses the UNDP's response to his article by offering an empirical test of the UNDP's commitment to reform. While the UNDP Evaluations Office claims to be working on reforms, the test exposes the unwillingness of the UNDP Evaluations Office to…

This article shares the authors' personal stories that shed light on what to watch out for when the board takes up a performance review. The authors describe what they considered less-than-satisfying experiences with their board of education's process of performance assessment. They offered to do so with candor in hopes of helping their colleagues…

This article discusses a project undertaken to assess the journals in a Big Deal package by applying a weighted value algorithm measuring quality, utility, and value of individual titles. Carried out by a national library consortium in Canada, the project confirmed the value of the Big Deal package while providing a quantitative approach for…

Assessment in aesthetic fields presents a myriad of challenges in the higher education environment. This paper uses a metaphorical representation to explore the role of assessors within aesthetic assessment settings in higher education. It begins with a discussion of aesthetic fields and an exploration of the role of assessment in this area.…

After months of waiting, the grant reviews came back: "excellent," "excellent," and "fair." What?! How can this be? Why is the third review so out of line with the first two? On more than one occasion a principal investigator (PI) has been frustrated not only by a negative funding decision but more so by the accompanying reviewer evaluation forms…

Educational evaluation in too many states and school districts, if done at all across an institution, has been reduced to crunching test scores in only the subject areas and grade levels tested. While measuring student achievement in reliable and valid ways is an important part of the mission of education, it is not enough. What's also needed is a…

User input is an important component to help guide designers in producing a more usable product. Evaluation of prototypes is one method of obtaining this input, but methods for evaluating assistive technology prototypes during design have not been adequately described or evaluated. This project aimed to compare different methods of evaluating…

The educational technologies of the past quarter century--from teaching machines to minimal competency testing--all share the general purpose of helping educators make better, or more uniform, decisions. The currently favored technique for shaping local decisions is criterion-referenced testing. Some criterion-referenced testers first find out how…

The purpose of this paper is to provide a basis for judging the adequacy of evaluation plans or, as they are commonly called, evaluation designs. The authors assume that using the procedures suggested in this paper to determine the adequacy of evaluation designs in advance of actually conducting evaluations will lead to better evaluation designs,…

Purpose: In recent years, the literature on program evaluation has examined multi-stakeholder evaluation, but training evaluation models and practices have not generally taken this problem into account. The aim of this paper is to fill this gap. Design/methodology/approach: This study identifies intersections between methodologies and approaches…

A comprehensive assessment system is one in which three types of assessments: summative, benchmark, and formative assessments are routinely administered to all students in K-12 classrooms. The first part of this report summarizes the research on comprehensive assessment systems and provides clarity in terms of how each individual assessment type…

Personally, the authors have seen the evolution of teacher education for over 30 years. From "diagnostic/prescriptive teaching" through "reflective practice," the quality of the programs and students has improved greatly. Turning that subjective appraisal into a quantifiable evaluation is a tricky enterprise in education. However, the demand for…

Background: Return on investment (ROI) is one of the most popular evaluation metrics. ROI analysis (when applied correctly) is a powerful tool of evaluating existing information systems and making informed decisions on the acquisitions. However, practical use of the ROI is complicated by a number of uncertainties and controversies. The article…