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Peer reviewedCozzens, Susan E. – Evaluation and Program Planning, 1997
Reviews the state of the art in performance measures and assessment processes in program evaluation before the passage of the Government Performance and Results Act (GPRA), and discusses difficulties in fitting these practices into the GPRA format. Presents a simple logic model for evaluating research programs. (SLD)
Descriptors: Evaluation Methods, Evaluation Problems, Knowledge Level, Measurement Techniques
Peer reviewedMolnar, Jack; Stup, Brenda – Evaluation Practice, 1994
This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality.…
Descriptors: Data Collection, Delivery Systems, Evaluation Methods, Evaluation Problems
