Principals are the leverage point for education reforms and the primary drivers of school improvement. A critical part of maintaining a corps of effective principals is rewarding and retaining the best school leaders. Unfortunately, few systems systematically identify principals that make important contributions to student learning or celebrate…

This chapter features a recent conversation with Dr. Arnold J. Love, a long-time proponent of internal evaluation and one of the most cited internal evaluation authors. In 1983, Love edited the first issue of "New Directions for Program Evaluation" on the topic of internal evaluation. He is the author of the book "Internal…

The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

This article presents an interview with Michael Patton whose professional evolution has contributed to the way evaluation in the United States is understood and practiced today. Patton is an evaluation and organizational development consultant who spent 18 years at the University of Minnesota (1973-1991), including 5 years as the director of the…

Presents a vision for the future of evaluation in which it will play an expanded and more productive role within organizations. This future will emphasize a learning approach to evaluation that is contextually sensitive, ongoing, and supportive of dialogue, reflection, and decision making at all administrative levels. Traces the development of…

This article explores the relationships between kinds of evaluations, analytic methods, and interpersonal processes and the acceptance of recommendations by decision makers. Detailed typologies based on a review of the literature provide the basis for quantitatively testing concepts about the utilization of evaluations against empirical data.…

Discusses evaluation in terms of what can be expected, changes in the use of evaluation methods, and the importance of evaluation credibility. Notes that evaluation has improved in practice and in decision-maker support for it; credible evaluations are now typically incorporated into policy and have become a routine organizational practice. (AEF)

The Down East Partnership for Children (DEPC) was established in 1993 to bring together health, education, and social service agencies to address the needs of children and families in two eastern North Carolina counties. Collaboration theory provided a useful lens through which to examine the development of the partnership, recognize preconditions…

The seven articles of this special feature consider the role of evaluation in learning organizations. They draw on applications in business and industry, public schools, higher education, a community arts agency, and a foreign township to illustrate the importance of evaluation in the growth of learning organizations. (SLD)

Reviews approaches to quality management in the private sector from an evolutionary perspective. Focuses on two critical dimensions: product versus system, and objective versus intersubjective orientation. Experiences within the private sector can be relevant for the public sector, and the complexity of evaluation has implications for the…

A regularly administered employee opinion survey is an important institutional outcomes measurement tool. It can provide robust benchmarks and standards for a whole range of dimensions of a healthy workplace. This kind of survey should also be a critically important component of the process of engaging employees in the development of the…

This handbook was designed to help school leaders develop a system of collaborative assessment, strategic planning, and accountability in schools and districts. It offers practical guidelines to help solve three problems central to school leadership: (1) determining a vision; (2) identifying areas requiring change; and (3) demonstrating…

Two case studies, a study of retention of health care personnel and a study of internal organizational communication, are presented that illustrate the application of multidimensional unfolding (MDU) and mapping to organizational concerns. This approach to multivariate analysis allows clients and stakeholders to picture the results of complex…

The focus of this article is on the ways in which an analysis of professional discourse within a school can contribute to a school's self-evaluation. The project included an opportunity sample of nine schools and involved members of the research team, senior management and teachers in each school working in collaborative partnership. A research…

The image of school as a knowledge work organization provides guidance for improvement efforts which use suggestions from new management literature. A systemic reform should be based on the following: (1) professionalization of teaching; (2) integration of theory, research, and practice; and (3) transformational leadership. (Author/PS)