The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

Based on experience with a large public organization dedicated to transportation and economic development, an evaluation group manager provides insights into evaluation utilization. Motives, objectives, and impacts of evaluation are discussed; and a model of the evaluation universe is provided. (TJH)

Anecdotal evidence from interviews with some program managers gives evidence that unintended negative consequences of evaluations are more than a theoretical concern; they are a real problem deserving an evaluator's attention and energy. Negative consequences usually include: (1) wasted resources; (2) demotivation; and (3) program destruction and…

The viability of persuasion theory as a framework for the assessment of program evaluation utilization was assessed. Independent variables studied included credibility, involvement, and role groups. More specifically, the research was designed to address three questions concerning: (1) the occurrence of peripheral involvement persuasive effects…

Evaluators must use a flexible, open-minded approach oriented toward a holistic view of the implementation and operation of the program they are analyzing. The use of more than one methodology expands the potential findings and avoids the limitations of a unidimensional approach. (SLD)

Based on experiences in conducting program evaluations for the Canadian Federal Government, an evaluator addresses reconciliation of the information needs of managers and accountability. External and internal accountability are covered. Using the perspectives of both line managers and senior managers, means of resolving pertinent issues are…

Based on a review of research on evaluation use, the implications for future research and for improving the practice of evaluation are discussed. Six principles of evaluation use are outlined, and internalization of evaluation functions by decision makers is addressed. (TJH)

A good formative evaluator, who helps programs become as effective as possible, behaves remarkably like a good personal coach. Nine ways in which a formative evaluator can help a program manager are listed, and implications for practicing evaluators and the evaluation profession are detailed. (SLD)

Evaluation utilization problems encountered and remedial strategies are discussed by a director of several government evaluation studies and evaluation manager. Political and behavioral prerequisites to evaluation utilization as well as on-going organizational requirements are emphasized. (TJH)

This article describes the on-going evaluation of a pilot program characterized by: (1) cooperation between program managers and evaluators; (2) first-hand knowledge about the implementation of the pilot; and (3) a focus on summative and formative evaluations. Evaluators participated actively in the design of the pilot. (Author/SLD)

Developed an instrument to evaluate the performance of educational administrators at a Canadian medical school. After 3 yearly evaluations, 20 administrators and 80 evaluators acknowledged broader input into evaluation, but saw little evaluation-related improved performance. (SLD)

This report presents the results of a yearlong study of the process of evaluation use in a large city school district. Based on extensive naturalistic data-gathering, the research documents how local school administrators use evaluation information generated by the district's research and evaluation unit. The significance of the research is the…

In recognition of the reduction in the number of educational evaluators functioning in the nation's schools, it is argued that educational evaluation must be promoted because of its direct and personal benefit to the individuals who authorize such evaluations. An argument is presented to use with authorizers of evaluation studies. (Author/SLD)

The evaluator's role in planning/implementing an evaluation of a new program to train school administrators in performance appraisal skills is described. This case study of the evaluators' broadening roles uses E. Chelimsky's continuum (1987) to analyze political processes and decision making involved in the evaluation of a state-funded program.…

A study involving a simple random sample of 180 county-level administrators employed by the U.S. Cooperative Extension Service assessed the effects of client and administrator involvement as stakeholders in evaluation. A posttest-only control group design was used. Variables included level of administrator involvement as stakeholders and level of…