The second article in this series on the history of evaluation use has three sections. The first and longest develops a functional definition of the term "use," noting that a thorough definition of evaluation use includes the initial stimulus (i.e., evaluation findings or process), the user, the way people use the information, the aspect…

The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

Developmental evaluation is proposed as a term to describe certain long-term partnering relationships with clients who are, themselves, engaged in ongoing program development. Rather than a model, developmental evaluation is a relationship founded on a shared purpose and is a way of being useful in innovative settings. (SLD)

Evaluation utilization/use is discussed with the concept of user rationality (including examples where the rational use of evaluation results may be unclear or may be nonuse). A current project focuses on studying the process of evaluation information use and on validating a theory of use. (Author/LC)

A good formative evaluator, who helps programs become as effective as possible, behaves remarkably like a good personal coach. Nine ways in which a formative evaluator can help a program manager are listed, and implications for practicing evaluators and the evaluation profession are detailed. (SLD)