"Voice" is widely considered to be a feature of effective writing. It's no surprise, then, that voice criteria frequently appear on rubrics used to score student essays in large-scale writing assessments. However, composition theorists hold vastly different views regarding voice and how it should be applied in the evaluation of student writing, if…

This paper is a reflection on practice. It begins by briefly describing an evaluation of an externally-funded education programme in Kosovo (a new country in south-east Europe). The programme was managed by Save the Children in Kosovo and aimed to develop and promote models of inclusive education through three strands of activity. The first of…

In the summer of 2011, the Tennessee Department of Education contracted with the National Institute for Excellence in Teaching (NIET) to provide a four-day training for all evaluators across the state. NIET trained more than 5,000 evaluators intensively in the state model (districts using alternative instruments delivered their own training).…

This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality.…

The general decline in public resources has encouraged government agencies to consolidate job functions, and the internal program evaluator is becoming a scarce commodity. This paper briefly describes a case study about the circumstances and implications of merging two formally antagonistic job roles: program administrator and program evaluator.…