In an era of ever-deepening budget cuts and a concomitant demand for substantiated programs, many organizations have elected to conduct internal program evaluations. Internal evaluations offer advantages (e.g., enhanced evaluator program knowledge and ease of data collection) but may confront important challenges, including credibility threats,…

Drawing on a qualitative study of an educational reform and its external evaluation, I describe how a well-intentioned but poorly conceptualized evaluation helped perpetuate asymmetries in the generation and use of evaluation findings. This article explores this project's failure to clarify evaluator roles, identify intended users and expected…

This paper discusses one of the fundamental issues in education and social program evaluation: the proper role for an evaluator. Based on respective and comparative analysis of five theorists' positions on this fundamental issue, this paper reveals how different perspectives on other fundamental issues in evaluation such as value, methods, use and…

This study addresses the central question "How do evaluators' background characteristics relate to their evaluation design choices?" Evaluators were provided with a fictitious description of a school-based program and asked to design an evaluation of that program. Relevant background characteristics such as level of experience,…

Internal evaluators encounter risks but also significant opportunities to strengthen organizational and professional ethics. Potential contributions depend, in part, on the conjunction of ethics and evaluation in the role of the internal evaluator as the person specially commissioned to investigate value and render judgment based on evidence…

This chapter describes the author's experience and insights as the chief of evaluation for public diplomacy at the U.S. Department of State, and as a consultant assisting federal agencies in a multitude of evaluation activities relating what helps and hinders internal evaluation functions. The article discusses the challenges faced by the internal…

This paper reviews empirical research on the use of evaluation from 1986 to 2005 using Cousins and Leithwood's 1986 framework for categorizing empirical studies of evaluation use conducted since that time. The literature review located 41 empirical studies of evaluation use conducted between 1986 and 2005 that met minimum quality standards. The…

This chapter features a recent conversation with Dr. Arnold J. Love, a long-time proponent of internal evaluation and one of the most cited internal evaluation authors. In 1983, Love edited the first issue of "New Directions for Program Evaluation" on the topic of internal evaluation. He is the author of the book "Internal…

The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

The role of the evaluator in insuring utilization and quality of evaluation results is discussed. Topics covered include a utilization-focused vision of accountability, overcoming staff fears of evaluation, eliciting the right information from users, situational responsiveness, and advocacy. (TJH)

This article presents an interview with Michael Patton whose professional evolution has contributed to the way evaluation in the United States is understood and practiced today. Patton is an evaluation and organizational development consultant who spent 18 years at the University of Minnesota (1973-1991), including 5 years as the director of the…

While legislative oversight offices, like many evaluation and policy analysis units, face substantial challenges in promoting use of their work by policymakers, they often have not taken steps to overcome these challenges by adopting the strategies suggested by the evaluation literature. Although the offices seek utilization, they have not fully…

Explored evaluator roles and strategies that have the potential to increase the likelihood that the evaluation process will have an influence on an organization and its members. Conducted a brief case study of an evaluation work group to illustrate evaluator roles in task-focused and task-related discussions. (SLD)

Steps in presenting evaluation recommendations are outlined. The steps include the following: the development of effective recommendations, the presentation of effective recommendations, and the effective following up of recommendations. (TJH)

This paper reviews what has been learned about evaluation ultilization during the past 20 years. Evaluation utilization is discussed in terms of what is used, who uses evaluation, when evaluation is used, how evaluation is used, where evaluation is used, and why evaluation is used. It is suggested that the personal factor - the interests and…