Communication apprehension can lead to professional challenges for individuals, teams, and organizations. This is the first study of communication apprehension that involved a randomized national survey of working adults in the United States and captured broad representation in terms of age, gender, race/ethnicity, managerial status, and other…

Although extroversion and proactive personality are related to career success, the mechanisms through which the relationships occur are unclear. Based on the contest- and sponsored-mobility processes, we examine a model linking extroversion and proactive personality to career success through the mediating effects of mentoring received and…

Creativity refers to a person's thinking of new and useful ideas at work. Drawing on the personality literature, this study proposes that employees with high extroversion personality will exchange job relevant information with colleagues to generate creativity. Drawing on the information exchange theory, this study further proposes that the effect…

Using a one-year longitudinal study of four components of organizational commitment (affective, normative, continuance-sacrifices, and continuance-alternatives) on a sample of employees from multiple organizations (N=220), we examined the relationships of employee Big-Five personality traits to employee commitment components, and the mediating…

Surface acting and deep acting with customers are strategies for service performance, but evidence for their effectiveness is limited and mixed. We propose that deep acting is an effective strategy for most employees, whereas surface acting's effect on performance effectiveness depends on employee extraversion. In Study 1, restaurant servers who…

This study explores the hypothesized relationship between dimensions of the Five Factor model of personality, goal orientation, self-efficacy, and intent to transfer training on the job. This study attempts to model the complex relationship between these characteristics and intent to transfer using structural equation modeling approach. A set of…

Purpose: The central aim of this study is to incorporate two core personality factors (neuroticism and extroversion) in the job demands-resources (JD-R) model. Design/methodology/approach: It was hypothesized that neuroticism would be most strongly related to the health impairment process, and that extroversion would be most strongly related to…

This study evaluated whether or not locus of control mediates rational-irrational beliefs. Data were generated investigating the impact of an internal-external orientation and selected demographic variables (age, race, gender, education, and occupation) on rational-irrational beliefs. Independent variables were locus of control and demographic…